Last Updated: January 2026

(Amazon-Only Sales)

1. WHERE WE SELL

Rise5 products are currently sold via Amazon. This Returns Policy explains how returns and refunds work when you purchase through Amazon.

2. RETURNS AND REFUNDS (AMAZON ORDERS)

Because your purchase is made through Amazon, returns, refunds, and return shipping follow Amazon’s policies and process.

How to start a return

1.    Log into your Amazon account

2.    Go to Your Orders

3.    Select your Rise5 order

4.    Choose Return or Replace Items and follow the steps

Return window

Your return
window is shown on your Amazon order and is set by Amazon.

Refunds

Refunds are processed by Amazon in line with Amazon’s refund policy and your order eligibility.

Return shipping

Return shipping is handled in line with Amazon’s return shipping rules for your order.

3. FAULTY OR DAMAGED ITEMS

If your Rise5 product arrives damaged or develops a fault, you can usually get the
fastest resolution via Amazon (return/replacement/refund) through Your

Orders.

If you need additional help from us, contact us with: - Your Amazon order number - The email/name used on the order - A short description of the issue - Photos/video (if available)

4. ITEMS NOT ELIGIBLE FOR RETURN

Return eligibility is determined by Amazon’s policies and your order status. Please refer to your Amazon order page for the most accurate information.

5. CONTACT US

If you have a product question or need help understanding the Amazon process, you can contact us:

Email: hello@rise5.co.uk

6. CHANGES TO THIS POLICY

We may update this Returns Policy from time to time. The latest version will always be posted on our website.