Privacy Policy

Last Updated: February 2026

1. INTRODUCTION

Welcome to Rise5 (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rise5.co.uk.

Important: We currently sell our products via Amazon. Purchases are made on Amazon’s website and are subject to Amazon’s own privacy policy and
terms.

2. INFORMATION WE COLLECT

2.1 Information you provide to us

We may collect personal information when you contact us or sign up to receive updates, such as:

  • Name
  • Email address
  • Phone number
  • Any information you include in your message to us

2.2 Information we receive from Amazon (where applicable)

If you purchase our products on Amazon, we may receive limited information from Amazon to help us provide customer support and manage our business operations. This may include:

  • Your name
  • Your contact details (as provided by Amazon, depending on your settings and Amazon’s processes)
  • Order information (such as order ID, product purchased, and delivery status)
  • Messages you send to us through Amazon

We do not receive your full payment card details from Amazon.

2.3 Automatically collected information (website)

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to enquiries and provide customer support
  • Provide product information and updates (where you have requested them)
  • Improve our website and content
  • Monitor and improve website performance and security
  • Prevent fraud and misuse
  • Comply with legal obligations

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

4.1 Service providers

We may use trusted third parties to help operate our website and business, such as:

  • Website hosting and website service providers
  • Analytics providers (if enabled)
  • Email service providers (if you subscribe to updates)

4.2 Amazon

If you contact us about an Amazon order, we may need to process information within Amazon’s systems to respond and resolve issues.

4.3 Legal requirements

We may disclose your information if required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or illegal activity

4.4 Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

5. DATA RETENTION

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Business records (including order-related records we hold) may be retained for up to 7 years for tax and accounting purposes.

6. YOUR RIGHTS

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information

Correction: Request correction of inaccurate information

Deletion: Request deletion of your personal information

Objection: Object to processing of your information

Portability: Request transfer of your information

Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, contact us using the details in Section 13.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyse website traffic (if analytics cookies are enabled)
  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

For more information, please see our Cookie Policy (if published).

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites (including Amazon). We are not responsible for the privacy practices of these sites. Please review their privacy policies.

9. INTERNATIONAL DATA TRANSFERS

Some service providers we use may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your information.

10. SECURITY

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is
100% secure.

11. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

13. CONTACT US

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

- Email: hello@rise5.co.uk
- Phone: 0330 135 8883

14. UK GDPR COMPLIANCE

As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful basis for processing
includes:

  • Contract performance (customer support related to purchases)
  • Legitimate interests (business operations, website security, improving our services)
  • Consent (marketing communications where you opt in)
  • Legal obligations (tax, accounting, and regulatory requirements)